SHIPPING & RETURNS
Q: TAXES, DUTIES AND CUSTOM FEES:
The customer is responsible for all duties, taxes and customs clearance fees. Actual shipping charges may vary after actual charges have been accrued by shipping provider. FamilyCarGear retains the right to bill any additional charges incurred by the shipping provider and by ordering from us you authorize these additional charges.
Q: RISK OF LOSS
FamilyCarGear will arrange for shipment of ordered product(s) to the customer, free on board (f.o.b.) Shipping point, meaning title to the product(s) and risk of loss passes to the customer upon delivery to the carrier. FamilyCarGear will advise customer of estimated shipping dates, but FamilyCarGear will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of god or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes. Any package without return authorization will not be accepted. Each item must have its own return authorization. For our security your new item will not be shipped until the part is received back or confirmed to be in the return shipping companies possession. Also, refunds and credits will not be applied to your card until products are received back and deemed in resalable condition.
Q: ORDERS, SHIPPING & RETURNS
All orders from FamilyCarGear.com and its owner Polglobe LLC (“FamilyCarGear”) need 24-36 hours of processing time. We do not ship internationally. Orders to Puerto Rico, Hawaii and Alaska will incur additional shipping charge. Make arrangements before placing the order. All shipments are ground unless noted otherwise. All orders shipped within Michigan will be charged state sales tax. Free Shipping is available only within the Continental United States and excludes orders requiring truck freight or orders shipping to Alaska or Hawaii. FamilyCarGear reserves the right to refuse an order based on destination or any other reason. We reserve the right not to provide the Site or Services to any user. We also reserve the right to terminate any user's right to access the Site or Services at any time, in our discretion. If you violate any of Terms/Rules/Regulations, your permission to use the Site and Services automatically terminates. FamilyCarGear is not responsible for any items that become missing after Fedex delivers them if insurance is not purchased on the delivery. We accept all major credit cards and debit cards including: MasterCard, VISA, DISCOVER, American Express. We accept PayPal also.
Q: ORDER CANCELLATION AND CHANGE
You may request that an order be cancelled provided the order has not already been processed and shipped. Simply use Contact Us form to request an order cancellation. You will receive a credit for the full amount in the same format you have used to pay for items in approximately 12 business days. You may request a change to your order provided the order has not already been charged to your account and shipped.
Q: MONEY BACK GUARANTEE/REFUND POLICY
All merchandise unless otherwise indicated may be returned within 30 days from the original delivery date for a refund. A return authorization number (RMA) is required for all returns. Use Contact Us form for that purpose. Once issued, RMA numbers are valid for 30 days within which return products must be received by FamilyCarGear. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. After 30 days, all returns must be handled by the manufacturer or warranty provider. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment which must be resolved with the shipping company unless the return is related to an item that was sent defective right from the manufacturer. In this case separate arrangement will be made. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees that all returned products will be 100% complete, in resaleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, FamilyCarGear’s return procedure will be breached and FamilyCarGear may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). A 15% restocking fee applies. These terms apply to all refunds. Customers must inform FamilyCarGear of any order discrepancy within 5 days from the delivery date so that we may investigate and resolve the situation accordingly. It is the customer’s responsibility to inspect the item immediately for damage. After 24hrs a damage claim may not be able to be filed with the shipping company. Please inspect the items and contact us as soon as possible if you have damage. Providing pictures of defects or issues you are having in installation can make the return process smoother, quicker, and easier for everyone. Returned items must be in resalable condition and in the original box and packaging. No item will be returned if it has been installed, deformed, painted, drilled, not in original packing, etc..., or not in resalable condition. This will be determined by FamilyCarGear. FamilyCarGear reserves the right to deny any return. Items being returned that have been special ordered or drop shipped directly from the manufacturer (you will be notified) may not be returnable or be subject to the manufacturer's return policies.
FamilyCarGear does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An email will also be sent to you to alert you of the situation.